Help

Where Is My Purchase Code?

How to find your purchase code

  1. Log into your JJ Web mart Market account.
  2. Hover the mouse over your username at the top of the screen.
  3. Click ‘Downloads’ from the drop-down menu.  

 

Can I Get A Refund?

What you need to know about refund requests

  • Our refund  policywas made to be transparent so your experience is as smooth as possible and gives you a "fair go" by using a baseline standard
  • A refund request will be sent either to the item's author or the JJ Web Mart Help Team to review. All refund requests for items that are not on JJ Web Mart are sent directly to JJ WEB MART .
  • If your refund request is declined by the author and you disagree with their decision, you can raise a dispute to have our Help Team investigate the claim.

 

Before requesting a refund

  • Read the item's installation guide and documentation
  • Check the item's comments page, as you may find a solution to your issue there
  • Contact the author via the Support tab on the item page (if the item is supported)
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